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Monthly Billing FAQs

Why are you switching from quarterly to monthly billing? 

Monthly billing is beneficial to our customers in several ways, including making it easier to have a more consistent monthly budget, aligning District billing practices with the majority of other utilities and making it easier for you to track your monthly water usage.

When can I expect to receive my bills? 

Bills will be sent out at the start of each month and the due date will be the 25th day of the month. Your first monthly bill will be sent at the start of February 2023.

Will there be a grace period for payments? 

Payments are due by the 25th day of the month but payments received in our office before the 1st day of the following month will not be penalized.

Am I paying my bill in advance or for services I already used? 

Your bill will be for water and sewer services used over the previous month. Water usage charges are for the water used between the previous and current meter read dates on your bill.

Why is the water usage portion of my first monthly bill so high? 

Since we are transitioning from quarterly to monthly meter reading, your first monthly bill in February will include approximately four months of water usage from September 2022 – January 2023. In the future, you can expect your monthly bills to be less since they will only include one month of water usage.

Is my bill prorated if I move in or out during a month? 

If you are a tenant then your bill will not be prorated since we keep accounts in the name of the property owner. If you buy or sell a property then your bill proration should be handled by your title company in the escrow process.

I am enrolled in autopay. When will my automatic payment be debited? 

Automatic payments will be charged to your payment method on file 2-3 days prior to the due date shown on your bill.

Can I receive my bill through email instead of regular mail? 

Yes, you can click here to set up an account with the District’s eSuite Online Bill Service. An eSuite account allows customers to view bills and sign up for Paperless eBills or automatic payments.

Who do I call if I have questions about my monthly bill? 

Our Customer Service staff is available Monday through Friday from 8am-5pm. You can reach Customer Service by calling 530-544-6474 or emailing