Monthly Billing FAQs
Monthly billing is beneficial to our customers in several ways, including making it easier to have a more consistent monthly budget, aligning District billing practices with the majority of other utilities and making it easier for you to track your monthly water usage.
Bills will be sent out at the start of each month and the due date will be the 25th day of the month. Your first monthly bill will be sent at the start of February 2023.
Payments are due by the 25th day of the month but payments received in our office before the 1st day of the following month will not be penalized.
Your bill will be for water and sewer services used over the previous month. Water usage charges are for the water used between the previous and current meter read dates on your bill.
Since we are transitioning from quarterly to monthly meter reading, your first monthly bill in February will include approximately four months of water usage from September 2022 – January 2023. In the future, you can expect your monthly bills to be less since they will only include one month of water usage.
If you are a tenant then your bill will not be prorated since we keep accounts in the name of the property owner. If you buy or sell a property then your bill proration should be handled by your title company in the escrow process.
Automatic payments will be charged to your payment method on file 2-3 days prior to the due date shown on your bill.
Yes, you can click here to set up an account with the District’s eSuite Online Bill Service. An eSuite account allows customers to view bills and sign up for Paperless eBills or automatic payments.
Our Customer Service staff is available Monday through Friday from 8am-5pm. You can reach Customer Service by calling 530-544-6474 or emailing cs@stpud.us