The Customer Service Department takes pride in continuing to strive towards excellence in providing the following:
- A commitment to serve Customers and District Employees' needs while demonstrating a knowledgeable, friendly attitude.
- The fair and consistent application of District Ordinances and Policies.
- Communication of accurate information to all customers.
- Generate billing and collect revenue, treating all customers with respect while maintaining control and a sense of humor.
- A commitment to accurate record keeping.
The office is open from 8:00 a.m. to 5:00 p.m. Monday - Friday.
Office hours for plan review and stamping are Monday - Friday 8:30 a.m. to 4:00 p.m.
Payment Options and Assistance Programs
Customer Service Representatives are available to assist customers Monday - Friday, from 8:00 a.m. to 5:00 p.m.
- The District provides a 24-hour payment drop-box at the exit of parking lot.
- We accept monthly payments from customers who find monthly payments more convenient.
- Payments must be received in our office by the last day of the billing quarter to avoid penalties.
Helpful Hints for Customers
Customer Service Valve Information:
Customers are encouraged to install Customer Service Valves on their water service lines. In the event of a plumbing emergency, an individual shut-off will allow you to quickly shut off the water supply and avoid costly water damage to your home. For easy access during the winter, it is recommended that the valve standpipe be at least six inches above grade and capped.
There is no charge for water turn off/on if the water is turned off and/or turned back on during regular working hours unless we are called out to the property more than once in a 3 month period. For the second, and all subsequent regular hours service call in a 3 month period a $75 fee will be assessed to the property. After hours and weekend service calls will incur a $190 fee. Holiday service calls will incur a $240 fee.
Before You DIG!
Call USA (Underground Service Alert) at 800-227-2600 at least 48 hours before you begin to dig or excavate on your property. The utility and phone lines will be marked where they enter your property. This marking of lines is offered at no cost and could save you loss of service and thousands of dollars in repair costs.
Preparing for New Construction and Remodeling
All construction plans for properties located within District boundaries require South Tahoe Public Utility District review and approval stamp. You will need to bring the following documents with your plans.
- A copy of the recorded grant deed.
- All sets of construction plans for stamping. (The District will keep a set of site and floor plans for our files.)
- All sets of plans must have the total number of water supply fixture units according to the Uniform Plumbing Code and the recommended domestic water line size printed on them.
- A check for sewer, water and permit fees.
- As of January 1, 2011, all new construction will require a fire sprinkler system.
- If your project is new construction within the city limits, bring your Application for Residential Water Connection form that has been reviewed, approved, and signed by the City Fire Marshal.
- For new construction, remodels, or additions to existing structures in the county, bring your letter of approval that has been signed by the Lake Valley Fire Protection District (LVFPD) Fire Marshal.
- If a fire sprinkler system is required by the LVFPD Fire Marshal, sprinkler plans must be submitted to and approved by the LVFPD Fire Marshal prior to obtaining a STPUD stamp. Fire Line size must be clearly indicated in writing on a letter from the LVFPD Fire Marshal.
Residential remodels and additions also require a plan review and any applicable fees paid. Commercial development requires a higher level of plan review and must be reviewed by District inspectors. The earlier the District staff can review and comment on preliminary plans, the better able we are to expedite and simplify the final approval of plans. Please allow a minimum of two weeks for commercial plan review.